MentorWords

You’ve heard the old saying, “If you don’t know where you’re going, any road will take you there.” That sounds pretty benign until you consider all the places you don’t want to be but might find yourself.

The failures that interfere with establishing successful relationships for individuals are quite similar to the mistakes that cost us customers and brand equity.

Fight or flight syndrome leaves out an important – and destructive – third reaction. Freeze. Are you doing the business equivalent of the suicidal bunny routine?

There’s a lot of talk about how everything is changing. But popular analysis and reflection seems to stop just below the dermis of the issue, talking endlessly about jobs loss, the credit crunch, foreclosures, and the anticipated stimulus package. Not that these aren’t important issues, but given that we live in a 24-hour news cycle, [...]